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Return &Exchage Policy

This policy is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your SVBONY purchase may have caused.

Please note this page is for purchases made through this website . For purchases made through SVBONY’s authorized resellers, please contact them directly.

All products purchased from SVBONY come with a hassle-free warranty. The warranty period of your product is one year ,You can also verify the warranty period with our customer service.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.

Before we can release a replacement, it may be necessary to return the defective item for quality inspection.